Start here

Start with one source. The rest can wait.

Most businesses have contacts in two or three places. The audit works one file at a time, so pick the place that holds the most past enquiries and customers and export that first.

Which one first?

  • You sent email campaigns before. Start with the email platform. It holds the opt-outs and bounces, which is the evidence the audit values most. Email platform guide
  • You keep customers in a system. Start with the CRM, booking or invoicing export. It says what each person did. System export guide
  • It is all in a spreadsheet. Save one sheet as CSV. Spreadsheet guide
  • It is only in a mailbox. Make a customers group first, then export that group. Expect many records to be held for missing relationship evidence. Mailbox guide

All the routes

Still stuck?

Ask for help without sending a single row of your list. The assisted-help page collects only the source type, a rough row count and the column headings. Assisted help

Conclusions cover only the file you upload and the suppression sources you declare. Anything not in them is not checked.